'http://www.FitnessBusinessPodcast.com 3 tips on improving customer service skills in your fitness business. Tema Frank is a best-selling author and has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers, the world’s first company to test omnichannel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included Bank of America, Expedia, the Royal Bank of Canada, government departments, businesses and non-profits of all sizes. Tema is an acclaimed international speaker and podcaster. Her podcast show is called the Frank Reactions podcast – and its all about customer experience. During this show we discuss: - How to improve customer service in our teams - The importance of talking to our customers - Automated process versus the human element - 3 tips on improving customer service --------------------------------------------------------------------------------------------------- The Fitness Business Podcast aims to deliver weekly education, information and inspiration to fitness business owners & managers or any fitness industry professional. We feature fitness industry experts, consultants and owners from across the globe. We also interview non-industry experts to bring you leading education to help you run your business more effectively, efficiently and profitable! Fitness Business Podcast is hosted by Chantal Brodrick. Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified personal trainer and group fitness instructor. Realizing she could do more to help the industry, she became a Fitness Business Coach with Active Management. In 2015, she became the host of The Fitness Business Podcast and, since that time, has spent more than 2,500 hours interviewing over 230 business leaders, industry experts and authors. Email: [email protected] Phone: +61 2 9484 5501 Join our community: FACEBOOK: https://www.facebook.com/fitnessbusinesspodcast TWITTER: https://twitter.com/fitbizpodcast INSTAGRAM: https://www.instagram.com/fitnessbusinesspodcast/ #FBPFamily #FBPLive'
Tags: fitness business , fitness industry , fitness business success , fitness business coaching , fitness business consultant , building a fitness business , fitness gym business , health and fitness business , fitness lifestyle business , fitness business mentor , customer service training , customer service skills , customer service tips
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